General terms and conditions of sale
These general terms and conditions of sale apply to the products offered on the website www.stationdeus.com by the company “Omega Station srl” with registered office at 36015 - SCHIO (VI), Via Lago di Caldonazzo n. 11/13 - Italy, VAT number 04210510246 (hereinafter the “Seller”).
The website and the trademark “Station Deus (Omega Station srl)” are the property of the company “Station Deus - Omega Station srl”.
Any modifications to the Terms and Conditions will take effect from the date of publication on the website and will apply to sales made from that date.
1. DEFINITION AND SUBJECT MATTER OF THE CONTRACT
This agreement (hereinafter the “Contract”) is a distance contract for the sale of movable goods (such as cocktail stations) between “Omega Station srl” and the customer (hereinafter the “Customer”) within a distance selling system organized by the Seller, which mainly uses the Internet for this Contract. All contracts are therefore concluded directly by the Customer who accesses the website or receives an offer by e-mail, in compliance with the above terms and conditions, which exclude and prevail over any prior or verbal agreement between the parties.
To place an order, the Customer must be of legal age. Orders placed shall become binding on the Seller only when acceptance of the duly completed order is sent to the Customer by e-mail (to the e-mail address provided by the Customer at the time of the order), provided that payment is authorized and the products are available. The Customer is advised to retain the Seller’s confirmation e-mail. If the confirmation e-mail is not received, the Seller must be contacted at: info@stationdeus.com.
The Customer is not entitled to purchase products for resale on the website, unless prior arrangements have been made with the Seller.
Any right of the Customer to compensation or indemnity is excluded, as is any contractual or non-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance of an order by “Omega Station srl”.
The technical information shown in the catalogue available on the website is based exclusively on the Seller’s official data, with the right to change technical and dimensional parameters due to product variations. It is understood that the image accompanying the description of a product may not perfectly represent its characteristics.
2. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
By sending their order electronically, the Customer unconditionally accepts these general terms and conditions and undertakes to observe them in their relations with “Omega Station srl”, declaring to have read and accepted all the information provided to them. These general conditions are subject to the provisions of articles 1341 and following of the Civil Code, further acknowledging that “Omega Station srl” does not consider itself bound by different conditions, unless previously agreed in writing.
These general terms and conditions of sale must be reviewed online by customers visiting the site before confirming their purchase. The submission of the order therefore implies full knowledge of the same and their complete acceptance.
3. SHIPPING AND DELIVERY OF THE ORDER
3.1 Shipping methods (Italy and Europe without customs)
Once the order has been received from the Customer, the Seller undertakes to organize the shipping and delivery of the product to the specified address, according to the timeframes chosen at the time of the order.
Shipments are carried out by reliable national and international couriers. Delivery times may vary based on destination and product availability.
Any delays in shipping will be communicated to the Customer via e-mail or telephone.
Depending on the duration of the delay, the Seller reserves the right, at its own discretion, to refund the Customer the shipping costs related to the selected option.
3.2 Non-EU international shipments: customs and Incoterms
For shipments to countries outside the European Union, unless otherwise indicated in writing, the Incoterms® 2020 clause DAP – Delivered At Place applies.
This means that:
- The Seller handles shipment up to the place of destination indicated by the Customer.
- The Customer is responsible for payment of customs duties, import VAT and other customs charges applicable in the destination country.
The Seller shall not be liable for any customs delays or holds due to missing documentation, local regulations or the Customer’s failure to pay customs charges.
The Customer is invited to obtain prior information from local customs authorities regarding the costs and customs clearance procedures applicable in the Customer’s country.
3.3 Inspection upon delivery and complaints procedure
Al momento della consegna da parte del corriere, è responsabilità del Cliente effettuare le seguenti verifiche immediate:
Upon delivery by the courier, it is the Customer’s responsibility to carry out the following immediate checks:
1. Number of packages: Check that the number of packages corresponds to what is indicated in the order.
2. Condition of packaging: Check that the packaging shows no visible damage, tampering or signs of opening.
3. Contents: Check the identity and quality of the products by comparing labels and contents with the order documents and invoice.
If an anomaly is found, the Customer must sign the delivery note with reservation, specifying the type of problem found (e.g. “damaged package” or “1 package missing”).
⚠️ In the absence of a written reservation at the time of delivery, it will not be possible to submit subsequent complaints for evident damage or shortages.
The Customer must also send a written report within 10 days of delivery to the e-mail address: info@stationdeus.com, attaching:
- photos of the goods and/or damaged packaging;
- a copy of the transport document with reservation;
- order reference or invoice number.
Reports after 10 days may not be accepted, and any replacement or shipping costs shall be borne by the Customer.
4. PAYMENT TERMS
The Customer may choose one of the payment methods available on www.stationdeus.com at the time of the order. Payment or delivery methods other than those indicated are not authorized.
4.1 Requirements and Security
To make a payment, the Customer must be of legal age (18+). Payment data (e.g. card number, expiry date) are handled directly by secure payment service providers. The Seller only receives notification that payment has been made, without accessing the Customer’s sensitive data.
4.2 Order Confirmation and Validity
The contract shall be considered valid only after:
- authorization of payment,
- order confirmation sent by the Seller by e-mail,
- availability of the ordered products.
If payment is not successful for any reason, the sale shall be deemed automatically cancelled pursuant to Article 1456 of the Italian Civil Code, with the relevant notice sent to the Customer by e-mail.
4.3 Retention of title
Until full payment has been made, the product remains the property of Omega Station srl, pursuant to Article 1523 of the Italian Civil Code
5. ACCEPTANCE OF ORDERS
To place an order, the Customer must be of legal age. Orders placed are binding only from the moment the Seller receives confirmation by e-mail that the entire ordering process has been duly completed: payment has been authorized and the ordered products are available.
If the above e-mail is not received, it is advisable to contact the Seller at the following e-mail address: info@stationdeus.com
6. RETURN OF GOODS
6.1 Withdrawal or change of mind by the Customer
The Customer may request a return without stating specific reasons (right to change their mind) within 14 calendar days from the product delivery date.
The return request must be sent by email to info@stationdeus.com, specifying:
- order and/or invoice number,
- product reference,
- intention to exercise the right of withdrawal.
Once the request has been received, the Seller will communicate the shipping instructions for the return.
The goods must be suitably packaged and shipped at the Customer’s expense, unless otherwise indicated.
*In the event of voluntary withdrawal, the Seller reserves the right to:
- accept or refuse the return at its own discretion;
- deduct from the refund administrative and shipping costs, irreversible customisations, repairs or damage found on the product.
The refund will be made using the same payment method used for the purchase, within 14 days of receipt of the product, subject to verification of the integrity of the returned goods.
6.2 Return due to non-conformity or damaged product
The Customer may request the return or replacement of the product in the event of any of the following objective issues:
- Product damaged upon delivery
- Product not compliant with the order
- Missing package
- Visible defects or structural issues
In this case too, the request must be sent to info@stationdeus.com within 14 days of delivery, attaching:
- detailed photographs of the goods and packaging
- order and/or invoice number
- description of the issue.
The product may be returned only after the Seller’s written approval and in accordance with the procedures stated in the return authorisation notice.
Following inspection, the Seller may:
- replace the product at no additional cost;
- offer a full or partial refund, depending on the circumstances;
- request further information in order to assess the case.
6.3 Exclusions from the right of return
Returns will not be accepted in the event of:
- damage caused by improper use, negligence or tampering with the product;
- excessive wear or signs of extensive use;
- damage caused by external events (e.g. fires, floods, natural disasters);
- dirty or contaminated products that have not been properly cleaned;
- return for personal reasons unrelated to the functionality of the product.
The Customer has the right to withdraw from the contract within 14 days of delivery, without having to provide reasons, as provided for by the Consumer Code.
For details of the return procedures in the event of a change of mind or non-conformity, please refer to sections 6.1 and 6.2.
The right of withdrawal is excluded or limited for products customised upon request, goods damaged through negligence or worn goods, as already specified in the exclusions.
Any refunds will be issued within 14 days of receipt and inspection of the returned goods, with the possibility of retaining costs where applicable.
7. COMPLAINTS, SHIPPING AND PROCESS
Any shipping errors or material defects inside the package or parcels must be reported to info@stationdeus.com within 10 days of receipt of the goods, quoting the invoice or order number.
If the report is made after the tenth day, Omega Station srl, reserves the right to charge all costs for replacement parts, their shipment and the assistance provided to the Customer.
8. WARRANTY AND LIMITATIONS
Omega Station S.r.l. warrants the products against manufacturing defects for a period of 12 months for professional purchases (VAT number) and 24 months for private consumers. Any defect must be reported in writing, failing which the warranty shall lapse, within 10 (ten) days of delivery or discovery.
The warranty applies specifically to the correct operation of electrical components and pumping systems (pumps, transformers, LED systems, taps). This warranty covers only defects inherent in the component and not failures resulting from external factors such as voltage fluctuations, limescale build-up, water ingress into non-insulated parts or use of pumps without liquids (dry running).
Components subject to normal wear and damage caused by neglect, incorrect assembly or improper use are excluded from the warranty. The warranty shall lapse immediately if electrical components are tampered with, opened or repaired by personnel not authorised by Omega Station S.r.l.
The warranty provides solely for the repair or replacement of the defective part at the premises of Omega Station S.r.l., with transport costs borne by the sender. Any liability for indirect damage, such as loss of profit due to business interruption caused by component failure, is expressly excluded. No reimbursement is provided for external labour costs or technical work commissioned independently by the Customer.
9. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the concluded contract within 14 calendar days of delivery of the packages if the products received do not correspond to those ordered in terms of characteristics and quality, by sending written notice to the Seller by email at info@stationdeus.com within the above period. The Seller will provide all information concerning the return procedure (return methods and conditions) by email.
The costs of returning the products shall be borne by the Seller. The purchased product must be returned together with the packaging, the relevant warranty or all elements required for its safe identification. Upon receipt of the returned product, the Seller will verify its integrity together with the aforementioned accessories. Once the integrity of the returned product has been verified, the Seller will refund all amounts paid by the Customer within 14 days of receipt of the return.
The Customer may request cancellation of the concluded contract without stating the reasons. In such case, the Seller reserves the right to accept or reject the withdrawal at its sole discretion, to assess the collection of the products and reimbursement of the expenses incurred by the Customer for the purchase and, where applicable, to withhold part of the refund amount as compensation to cover administrative and shipping costs, the cost of repairs required to make the product reusable, the cost of irreversible product adaptations requested by the Customer or other costs incurred in fulfilling the Customer’s order.
10. DATA PROTECTION STATEMENT
Information on the processing and protection of personal data can be found in the provisions available through the following link on the “Omega Station srl” website: https://www.iubenda.com/privacy-policy/52582742
11. PAYMENTS
Please note that a person must be at least 18 years old to make payments through our website. This requirement is intended to ensure compliance with applicable regulations and responsible financial management. Age verification may be requested in accordance with the relevant legal procedures.
12. PAYMENTS
In accordance with our standards of transparency and regulatory compliance, we undertake to issue a document for every purchase made by our Customers. To ensure the efficiency of this process, Customers must provide the required company details, in particular the VAT number and the SDI code or PEC address, in the relevant fields during the ordering process.
If this information is not entered when the order is placed, Customers may send us the missing company details within a maximum period of 6 days. This information must be sent by email to info@stationdeus.com. It should be noted that, if we do not receive the required information within 6 days from the order date, the order confirmation sent by email will be regarded as proof of purchase.
12.1 Costs for issuing additional documents
Where new documents, amendments to existing documents or credit notes must be issued for reasons not attributable to an error on our part, an administrative fee will be charged. This fee is EUR 35 for each document issued, except where higher costs are incurred. This charge reflects the use of the resources required to manage and correct the documentation.
13. REVIEWS AND FEEDBACK
The Customer acknowledges that publishing defamatory reviews or comments is prohibited where the Company has fulfilled all obligations described in these General Terms and Conditions and in the specifications of the product or service purchased. Where the product or service has been delivered in accordance with the stated characteristics and terms and the Company has fully met the Customer’s requests, any public reviews must objectively reflect the quality and conformity of the product or service.
Any negative assessments based solely on a subjective preference and not reflecting compliance with the agreed requirements will be regarded as potentially harmful and may be subject to further review by the Company.
14. GOVERNING LAW AND JURISDICTION
All contracts entered into shall be deemed concluded in Italy and shall be governed by Italian law.
The Court of Vicenza shall have exclusive jurisdiction over all disputes.
For further information, please contact the sales department at the following address:
Station Deus- Omega Station srl
Via Lago di Caldonazzo, 11/13
36015 SCHIO (VI)- Italy
Tel. +39 351 598 8972