These general conditions of sale govern the sale of products marketed on the website www.stationdeus.com by the company "Omega Station Srl a socio unico" with registered office at 36015 -  Schio (VI), Via Lago di Caldonazzo 11/13 - Italy, VAT number 04210510246 (hereinafter the "Seller").
The site and the "Station Deus (ex Omega Station srl a socio unico)" brand are owned by the company "Station Deus - ex Omega Station Srl a socio unico". Any changes to the conditions of sale will be effective from the moment they are published on the Site and will refer to sales made from that moment on.

1. DEFINITION AND OBJECT OF THE CONTRACT
This contract (hereinafter the "Contract") is a distance contract which has as its object the sale of movable property (such as for example Cocktail Stations) between "Omega Station Srl a socio unico" and the customer (hereinafter "Customer") in the context of a distance selling system organized by the Seller which, for this Contract   mainly uses the internet. All contracts will therefore be concluded directly through the Customer's access to the site or the receipt of an offer via email at the aforementioned conditions of sale which exclude and exceed any agreement previously or verbally agreed between the parties.
To be able to place an order you must be of legal age. Orders placed will be binding for the Seller only with its acceptance sent to the Customer via e-mail (to the e-mail address provided by the Customer with the order) of the duly completed order, subject to authorized payment and availability of the products / s. . It is advisable to keep the e-mail confirming acceptance by the Seller. If the confirmation e-mail is not received, the Seller must be contacted at the following address: info@stationdeus.com.
The right of the Customer to make purchases of products on the site to be sent for resale is excluded unless prior agreements have been made with the Seller.
Any right of the Customer to compensation for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order by "Omega Station Srl a socio unico" is excluded.  
The technical information printed on the catalog visible on the site is based exclusively on the official data of the Seller, with the reservation of modifying technical and dimensional parameters based on product variations. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics.

2. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
By sending his purchase order electronically, the Customer unconditionally accepts and undertakes to observe these general conditions of sale in his relations with "Omega Station Srl a socio unico", declaring that he has read and accepted all the information provided to him. pursuant to art. 1341 and seats of the Civil Code, also acknowledging that "Omega Station Srl a socio unico" does not consider itself bound   to different conditions unless previously agreed in writing.
These general conditions of sale must be examined online by customers visiting the site before they confirm their purchases. The forwarding of the order therefore implies full knowledge of the aforementioned and their full acceptance.

3. SHIPPING AND DELIVERY CARRIER
Once the order has been sent by the Customer in the manner indicated on the site, the Seller will do everything possible according to its possibilities to guarantee the delivery of the product within the times chosen by the Customer when placing the order. Any delays in delivery by the Seller will be communicated by e-mail or telephone to the Customer. Depending on the delay period and at its sole discretion, the Seller may reimburse the Customer for any shipping costs incurred according to the delivery option chosen.
In case of choosing the delivery directly to the home, upon delivery of the product by the courier, the Customer must verify that:
    1) the number of packages delivered corresponds to that on the order; the mismatch in the number of packages or indications, as well as loss or damage, must be immediately reported to the courier by affixing the wording "subject to control" on the signature and above it without the possibility of refusal of delivery to which the Customer will immediately send a written complaint via e-mail to the Seller who will, according to the situation, search for and deliver the missing package or replace the damaged or missing package or other methods of concluding the delivery;
    2) the packaging is intact and not damaged in any way;
    3) the identity and quality of the products, possibly indicated on the packaging, corresponds to that indicated in the order and in the invoice.

For any information relating to the status of the order or anything else, the Customer can contact the Seller at the following e-mail address: info@stationdeus.com

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Our shipments outside the European Union, unless otherwise specified, follow the DAP (Delivered At Place) Incoterms®2020 : the customer is responsible for paying any customs duties, import VAT, or other charges required in the destination country.

4. TERMS OF PAYMENT AND DELIVERY
Customer's right to choose between the payment and delivery conditions available on the site. Payment or delivery methods other than those indicated are not permitted. The products are sold at the prices indicated on the site until further notice. The product remains the reserved domain of "Omega Station Srl a socio unico" pursuant to art. 1523 of the civil code until the payment of the price has been made.
All payment details (for example card number or expiration date) will be managed directly by the managers of the online forms of payment. The Seller only receives the communication of the payment order by credit card or other data and details relating to the payment.
In the event that, for any reason, it is not possible to debit the amount due, the sales process will be automatically canceled and the purchase order will be considered terminated pursuant to art. 1456 cc with simultaneous communication sent by e-mail from the Seller to the Customer.

5. ACCEPTANCE OF ORDERS  
To be able to place an order you must be of legal age. The orders placed will be binding only from the moment of receipt by e-mail by the Seller of the confirmation that the entire order process has been duly completed by the same: the payment has been authorized and the ordered products are available.
In case of non-receipt of the aforementioned e-mail, it is advisable to contact the Seller at the following e-mail: info@stationdeus.com 

6. RETURN OF GOODS

The product can be returned by the customer to the seller only in the following cases:

1. Non-conformity with the number of packages or specifications, loss, or damage;
2. Non-conformity of the delivered product with the subject of the order;
3. Product damage;
4. In case of a request from the customer. In this case, the seller reserves the right to accept or reject the return at its sole discretion, to assess the return of the products and the reimbursement of expenses incurred by the customer for the purchase, and, in such a case, to deduct a portion of the refund amount as compensation to cover administrative, shipping, repair costs necessary for the new use of the product, costs for irreversible customization of the product requested by the customer, or other expenses incurred for the execution of the customer’s order.

 

The return of the product can only occur following a communication sent to the seller via email within 14 days from the date of delivery of the goods, clearly stating the reason from the list above, as well as the order reference and the purchase invoice. The goods to be returned must be properly packed by the customer. The seller will communicate the return procedures, which, depending on the return case, may be at the customer's expense. Once the return is received, the refund amount will be credited using the same payment method chosen for the purchase, unless otherwise communicated.

Returns or exchanges will not be accepted in certain situations (even if within 14 days of purchase), including:

1. Products damaged due to improper use, lack of skill or negligence by the customer or third parties, or accidents of any kind;
2. Products showing excessive wear: excessive wear is considered if the product appears used, or near the end of its practical use, or simply appears very worn;
3. Products lost or damaged due to fire, flooding, or natural disasters;
4. Products returned for personal reasons not related to product performance;
5. Dirty or contaminated products until they have been properly cleaned.

7. CLAIMS / SHIPPING / COMPLAINTS

Any shipping errors or lack of material inside the package or packages received must be reported within 10 days of receipt of the goods to info@stationdeus.com quoting the invoice or order number.

If the report is after the tenth day, Omega Station srl a socio unico reserves the right to charge any cost of spare parts, of their shipments and of the assistance given to the Customer.

8. WARRANTY AND LIMITATIONS

Omega Station S.r.l. guarantees products against manufacturing defects for a period of 12 months for professional purchases (VAT holders) and 24 months for private consumers. Any defect must be reported in writing, under penalty of forfeiture, within 10 (ten) days of delivery or discovery.
The warranty specifically applies to the correct functioning of electrical components and pumping systems (pumps, transformers, LED systems, taps). This warranty exclusively covers intrinsic defects of the component and not failures resulting from external factors such as power surges, limescale buildup, water infiltration in non-insulated parts, or the use of pumps in the absence of liquids (dry running).
Components subject to normal wear and tear and damage caused by negligence, incorrect assembly, or non-compliant use are excluded from the warranty. The warranty is immediately voided if electrical components are tampered with, opened, or repaired by personnel not authorized by Omega Station S.r.l.
The warranty provides only for the repair or replacement of the defective part at the Omega Station S.r.l. premises, with transport costs paid by the sender. Any liability for indirect damages, such as loss of profit due to business interruption caused by component failure, is expressly excluded. No refunds are provided for external labor costs or technical interventions commissioned independently by the customer.

9. RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the stipulated contract if the products received do not correspond in terms of features and quality to the products ordered, within 14 calendar days from the delivery of the packages by sending a written communication to the Seller at the following e-mail address info @ within the aforementioned deadline. stationdeus.com. By e-mail, the Seller will provide all the information for the return procedure (return methods and terms).
The costs of returning the products will be borne by the Seller. The purchased product must be returned accompanied by the packaging, the relative guarantee, or all the elements necessary to identify it with certainty. Once the returned product has been received, the Seller will proceed to verify the integrity of the product complete with the aforementioned accessory elements. Once the integrity of the returned product has been ascertained, the Seller will refund all the sums paid by the Customer within 14 days of receiving the return.
The Customer can request the withdrawal from the stipulated contract without justified reason. In this case, the Seller reserves the right at its sole discretion to accept or refuse the withdrawal, evaluating the withdrawal of the products and the reimbursement of the expense incurred by the Customer for the purchase, in this case removing a portion of the refund from the refund amount. compensation aimed at supporting the costs of management, shipping, the costs of any repairs necessary for the new use of the product, the costs of any irreversible product customizations requested by the customer or other expenses incurred to fulfill the customer's order.

10. PRIVACY POLICY - Information on the processing of personal data  
For the privacy information, please refer to the provisions on the link of the "Omega Station Srl a socio unico" website: https://www.iubenda.com/privacy-policy/52582742.

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11. PAYMENTS

Please be advised that to make any payment through our website, it is essential to be at least 18 years of age. This requirement is imposed to ensure compliance with current regulations and to guarantee responsible financial management. Age verification may be requested in accordance with relevant legal procedures.

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12. Documentation and Invoicing of Orders

In line with our standards of transparency and regulatory compliance, we commit to issuing a document for every purchase made by our customers. To ensure the efficiency of this process, it is crucial that customers provide the necessary business details - specifically the VAT number and SDI Code, or PEC in the designated fields during the order completion process.

Should these details not be entered at the time of the order, customers will have the opportunity to send us the missing business information within a maximum period of 6 days. This information must be sent via email to info@stationdeus.com. It is important to note that if we do not receive the requested information within the 6-day period from the order date, we will consider the order confirmation sent via email as the valid purchase receipt.

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12.2 Costs for Issuance of Additional Documents

Should there be a need for the issuance of new documents or modifications thereof, or credit notes, due to reasons not attributable to our error, a document management fee will be applied. This cost amounts to €35 for each document issued, unless a higher cost is incurred. This expense reflects the use of resources necessary for the management and rectification of documentation.

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13. Reviews and feedback

The Customer acknowledges that the publication of defamatory reviews or comments is prohibited if the Company has fulfilled all the obligations described in these General Conditions and in the specifications of the product or service purchased. If the product or service has been delivered in accordance with the stated characteristics and conditions and the Company has fully met the Customer's requirements, any public reviews must objectively reflect the quality and conformity of the product or service.

Any negative reviews based solely on subjective preference which do not reflect compliance with the agreed requirements will be considered potentially damaging and subject to further review by the Company.

14. APPLICABLE LAW AND JURISDICTION 
All contracts concluded are intended to be concluded in Italy and are subject to Italian law.
For any dispute, the exclusive competent court is that of Vicenza.
For any further clarification, contact the sales office at the following address:

Station Deus - ex Omega Station srl a socio unico

Via Lago di Caldonazzo, 11/13

3015 SCHIO (VI) – Italia Tel. +39 351 598 8972

0444 149 7713

 

E-mail: info@stationdeus.com 

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